The Childrens Aid Society of the District of Thunder Bay

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AODA and Standards

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Accessibility for Ontarians with Disabilities Act & Standards

 

Overview of the AODA Legislation: 

  • The Accessibility for Ontarians with Disabilities Act became law in 2005
  • Goal of the legislation is to make Ontario accessible by 2025
  • To develop, implement, and enforce accessibility standard in both the public and private sector

Accessibility is about removing barriers, not a person’s disability.

 

Five Standards of AODA: 

  • Customer Service
  • Information and Communication
  • Employment
  • Transportation (Not applicable for the  CAS)
  • Built Environment

 

Customer Services Standard: 

  • Accessible customer service policy, procedures and practices
  • Training re:  this standard required for all employees, volunteers, students who interact with the public
  • Alternative communication method, availability and format of documents for persons with disabilities
  • Feedback policy and process from public to the agency
  • Notice of temporary disruption to services posted for the public in accessible formats

 

Principles of AODA Customer Service:

 

In all interactions with the public, we will ensure that the following principles are followed: 

  • Dignity and Respect
  • Independence
  • Integration and
  • Equal Opportunity

 

Integrated Accessibility Standard Regulation (also referred to as the IASR): 

  • Established as regulation 191/11 on July 1, 2011
  • Brings together three standard areas in one proposed Regulation:

                      i.        Information and Communication

                     ii.        Transportation, and

                    iii.        Employment

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  Member of Ontario Association of Children's Aid Societies