The Childrens Aid Society of the District of Thunder Bay

Caring for Children... a Community Responsibility

AODA and Standards

Home > Programs & Services > Accessibility > AODA > AODA and Standards

Accessibility for Ontarians with Disabilities Act & Standards


Overview of the AODA Legislation: 

  • The Accessibility for Ontarians with Disabilities Act became law in 2005
  • Goal of the legislation is to make Ontario accessible by 2025
  • To develop, implement, and enforce accessibility standard in both the public and private sector

Accessibility is about removing barriers, not a person’s disability.


Five Standards of AODA: 

  • Customer Service
  • Information and Communication
  • Employment
  • Transportation (Not applicable for the  CAS)
  • Built Environment


Customer Services Standard: 

  • Accessible customer service policy, procedures and practices
  • Training re:  this standard required for all employees, volunteers, students who interact with the public
  • Alternative communication method, availability and format of documents for persons with disabilities
  • Feedback policy and process from public to the agency
  • Notice of temporary disruption to services posted for the public in accessible formats


Principles of AODA Customer Service:


In all interactions with the public, we will ensure that the following principles are followed: 

  • Dignity and Respect
  • Independence
  • Integration and
  • Equal Opportunity


Integrated Accessibility Standard Regulation (also referred to as the IASR): 

  • Established as regulation 191/11 on July 1, 2011
  • Brings together three standard areas in one proposed Regulation:

                      i.        Information and Communication

                     ii.        Transportation, and

                    iii.        Employment


What's New

Please see the attached link to a video created by the Children's ...

Community Partner Information
Please see the attached Community Partner Information...

OACAS Here to Help

Child Welfare Service Delivery
Child Welfare Delivery in Thunder Bay Please click here to view the ...

60's Scoop information
Sixties's Scoop Poster Sixties Scoop Settlement Notice Records Reconciliation ...

Mandate Expanding
Expansion of the Child Welfare Mandate to Include 16 and 17 Year ...

Crown Ward Class Action Notice
Class Action on Behalf of Crown Wards Were you a Crown ward at any ...


  Member of Ontario Association of Children's Aid Societies