Notice of Information Practices

Ontario has a law that protects your personal information relating to services that you receive from service providers, including The Children's Aid Society of the District of Thunder Bay (the Society).  The Society is required to follow the privacy rules under the Child Youth and Family Services Act, 2017. The Society is required to keep your personal information safe and secure. You have the right to know how the Society may use and give out your service information and how you can get access to it.

The Society is committed to promoting privacy and protecting the confidentiality of the personal information we hold about you and the services you have received.

Mandate

Children's Aid Societies (Societies) have the exclusive mandate to provide child protection services in Ontario. Societies work to promote the best interests, protection and well-being of children. Every Society in the province is responsible for a specific jurisdiction and at times Societies work together to fulfill their mandate.

Personal Information Societies Collect and How Societies Use And Disclose It

Society records may include personal information collected to provide services to you including for example: your date of birth, contact information, records of meetings with you and/or your family, the services you received, the programs you attended, details of your physical and mental health, medical, psychological or psychiatric reports, school information, financial information, employment history, allegations or findings of child maltreatment, court documentation, police interventions, criminal history, your views or opinions, the views and opinions of others about you and information about your race, ancestry, place of origin, color, ethnic origin, citizenship, family diversity, disability, creed, religion, age, sex, sexual orientation, gender identity, gender expression, cultural or linguistic needs, marital or family status.

Societies collect, use and disclose (meaning share) personal information to:

  • investigate allegations that children may be in need of protection and, where necessary, protect children;
  • assess, reduce or eliminate a risk of harm to a child or serious harm to other person or group of people;
  • provide services to children and their families for protecting children or for the prevention of circumstances requiring the protection of children;
  • provide care for children and supervise children under our supervision;
  • assess and approve homes for children who cannot remain with their families;
  • place children for adoption;
  • plan and manage services;
  • aid a law enforcement agency investigation;
  • receive payment or process, monitor, verify or reimburse claims for payment;
  • detect, monitor or prevent fraud or any unauthorized receipt of services or benefits;
  • provide appointment reminders;
  • seek consent (or consent of a substitute decision-maker) where appropriate;
  • conduct risk management, error management and quality improvement activities;
  • survey service recipients;
  • dispose of identifiable information;
  • respond to or initiate legal proceedings;
  • conduct research (subject to certain rules);
  • compile statistics;
  • report to the government as required by law;
  • allow for the analysis, administration and management of the children's aid system;
  • comply with legal and regulatory requirements; and
  • fulfill other purposes permitted or required by

In child protection cases, Societies collect information about children who may be at risk of harm or in need of our services. This includes the personal information of the child and important people in the child's life. Societies collect this information from children, their families or indirectly from members of the community or other service providers.

Societies also collect personal information about caregivers and those who seek to provide care to children in need, such as resource parents (formerly called foster parents), adoptive parents and members of a child's extended family. Societies collect most of this information directly from those individuals.

Society's collection, use and disclosure (sharing) of personal information is done in accordance with Ontario law.

Other Children's Aid Societies

Societies share information with each other to better protect children. Information collected by one Society may be provided to other Societies when the other Society needs to know the information to provide child protection services. Ontario law permits Societies to share information with one another and with child protection authorities outside Ontario for the purpose of assessing, reducing or eliminating the risk of harm to a child.

Service Providers

Service Providers are persons or organizations who assist Societies to deliver services to children and families. Societies share only the information that is necessary for service providers to deliver and administer these services unless the Society obtains your consent to disclose additional information.

Other Third Parties

Sometimes Societies receive requests for information from third parties such as the police, government agencies and people involved in court cases with our clients. Societies only give personal information about service recipients to third parties if:

  • Societies have the individual's consent;
  • there is a court order, search warrant, or urgent demand for records requiring disclosure; or
  • Societies are legally permitted or required to provide the information.

If you have questions about this, please ask us.

Your Choices and Who Decides

Societies do not need consent to fulfill their primary role as a child protection agency, to protect children, where Societies are required by law to collect, use and disclose personal information. For example, Societies do not need your permission to meet Society child protection obligations or to share your personal information to keep you or someone else safe (it's the Society's obligation to assess, eliminate or reduce a risk of serious harm).

There are other situations where you have the right to make your own information privacy decisions. When Societies require and ask for your permission, you may choose to say no. If you say yes, you may change your mind at any time. Once you say no, Societies will no longer share your information unless you say so. Your choice to say no may be subject to some limits.

When there is a right to consent, you may make your own decisions if you are “capable”. You may be capable of making some information privacy decisions and not others. If you are not capable you will have a substitute decision-maker who will make your information decisions for you.

Who can act as a substitute decision-maker and what they have to do is also set out in law.

For children, there is no legal age when you become able to make your own decisions about your personal information. If you are capable, you can make your own decisions. However, if you are under the age of 16, there are some additional rules to know.

  • If you are not capable, your parent(s) or other official guardian will make decisions for you as your substitute decision-maker.
  • If you are capable, you will make your own
  • If you are capable, your parent(s) or guardian will also be allowed to make some decisions about your personal information service records. But they will not be able to make decisions about any records about treatment or counseling to which you alone
  • If you are capable, your information decisions will override your parent(s) or guardian(s) decisions about your personal information.

Societies encourage you to ask your case worker questions to find out more about privacy and your family.

How Societies Retain and Dispose of Information

CPIN (the Child Protection Information Network) is a provincial information management system used by Societies in Ontario. CPIN is the primary tool used by The Children's Aid Society of the District of Thunder Bay for storing information needed to deliver Society services. CPIN contains information about children and their families who receive child protection services. It also contains information about caregivers and those who seek to provide care to children in need, such as resource parents, adoptive parents and members of a child's extended family.

In CPIN, information is stored in person, case and provider records that are designed to hold the unique information for each service. Person, case and provider records are linked when appropriate to create an overall picture of a client's or caregiver's services under the Child Youth and Family Services Act.

The Children's Aid Society of the District of Thunder Bay also has some older paper and electronic case files that predate CPIN.

Society's keep the information collected because it might be necessary for future cases. Society's also keep the information because individuals who received services in the past may ask to see their records.

When Societies dispose of personal information, they do so securely.

Safeguards

Your personal information must be kept private and secure. Everyone at The Children's Aid Society if the District of Thunder Bay is bound by confidentiality. Societies have to protect your information from loss or theft and make sure no one looks at it or does something with your information if they are not involved in providing services to you or allowed as part of their job. If there is a privacy breach, Societies will tell you (Societies are required by law to tell you).

This applies equally to what Societies enter into CPIN and other electronic information systems and paper or electronic copies of records, reports, financial records, administrative notes, voice messages, text messages, and emails (including on laptops and cell phones) and any other ways personal information can be recorded.

Access and Correction

With limited exceptions, you have the right to access the personal information Societies hold about you that relates to services provided to you.

If you need a copy of your service records, please contact The Children's Aid Society of the District of Thunder Bay in writing at:

Email: Disclosure@thunderbaycas.ca

Address: Thunder Bay CAS, Records Disclosure Unit, 1110 Jade Court, Thunder Bay, ON, P7B 6M7  

In certain situations, you may be denied access to some or all of your personal information about service (with any such denial being in accordance with the law). When Societies deny access to all or part of a record, they will provide a reason and explain your rights to make a complaint.

Societies try to keep your personal information accurate and up to date. Please let the Society know if you disagree with what is recorded, and the Society will make the correction. If the Society is unable to make the correction, they will ask you to write a statement of disagreement and the Society will attach that statement to your service record.


For More Information or Complaints

The Society encourages you to contact your Case Worker with any questions or concerns you might have about our information practices. You can also reach the Society's Privacy Officer by email, phone or in writing:

Email: Privacy.Officer@thunderbaycas.ca
Phone: 807-343-6113
Mail: Thunder Bay CAS, Privacy Officer, 1110 Jade Court, Thunder Bay, ON, P7B 6M7

If your privacy questions have not been answered or issues not resolved to your satisfaction, you may wish to make a formal privacy complaint to the Society. For information on making a complaint, please see https://www.thunderbaycas.ca/contact

If at any time you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy laws are followed in Ontario.

The Commissioner can be reached at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400 Toronto, Ontario M4W 1A8
Phone: 416-326-3333 or 1-800-387-0073
TDD/TTY: 416-325-7539
Fax: 1-416-325-9195
E-mail: info@ipc.on.ca
Website: www.ipc.on.ca