On January 1, 2020, Part X of the Child, Youth, and Family Services Act comes into force, creating a new access and privacy framework for Ontario’s child and family services sector. The Information and Privacy Commissioner will oversee these new rules for the collection, use and disclosure of personal information.
The Ombudsman’s Children and Youth Unit have also created new digital resources to assist you in informing young people in care about their rights and how to contact us with questions or concerns. These materials have been created specifically to help stakeholders and service providers communicate with young people about when they should contact us, and what we can do to help them – and you.
To submit a formal service-related complaint, please complete the Internal Complaint Review Panel form and submit it to Service.Complaints@thunderbaycas.ca. To access the form please click here. (Save the file to your computer, then open it with Acrobat Reader to allow use of the functions within the form.). Eligibility will be determined within seven days of receipt of the completed Internal Complaint Review Panel form.
For any questions related to privacy, you can contact the Privacy Officer at The Children's Aid Society of the District of Thunder Bay by emailing: Privacy.Officer@thunderbaycas.ca