For referrals or concerns about children, please phone us immediately at the number of your location below.
Likewise, if you have any questions or comments about our agency or service areas, please contact the appropriate location directly:
Location | Address | Phone/Fax | |
|---|---|---|---|
| Thunder Bay Head Office | 1110 Jade Court Thunder Bay ON P7B 6M7 | Phone: (807) 343-6100 Toll-Free: 1-800-465-3905 Fax: (807) 343-0141 | |
| Marathon District Office | 52 Peninsula Road P.O. Box 340 Marathon ON P0T 2E0 | Phone: (807) 229-0580 Toll-Free: 1-800-465-3905 Fax: (807) 229-0593 | |
| Geraldton District Office | 310 Main Street P.O. Box 687 Geraldton ON P0T 1A0 | Phone: (807) 854-1910 Toll-Free: 1-800-465-3905 Fax: (807) 854-1936 | |
| Nipigon District Office | 155 Railway Street P.O. Box 1028 Nipigon ON P0T 2E0 | Phone: (807) 887-3035 Toll-Free: 1-800-465-3905 Fax: (807) 887-2211 |
Complaints Procedure
If you have sought or received services from a children’s aid society and have concerns about these services, you have a right to complain.
In many cases, you can discuss and resolve any concerns directly with your case worker or their supervisor in a way that provides good solutions for everyone involved. When this is not possible, you can complain directly in writing to your CAS.
For more information, contact us at the above locations or through the Child and Family Services Review Board at www.children.gov.on.ca.
